Is H&R Block a good company to work for as a Client Service Representative?

Client Service Representative professionals working at H&R Block have rated their employer with 3.6 out of 5 stars in 66 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at H&R Block .

Does H&R Block pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 66 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at H&R Block.

How happy are Client Service Representative professionals working at H&R Block?

48% of Client Service Representative employees at H&R Block would recommend their employer to a friend. This rating has decreased by 45% in the past 12 months. Client Service Representative professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"Great for people who want to work part time in the season without a lot of commitment year round." ((in 460 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 443 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 409 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 219 reviews)); "Great coworkers and corporate kept you very in the know" ((in 201 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 861 reviews)); "Poor management and severely understaffed" ((in 253 reviews)); "No benefits besides PTO and lack of full" ((in 248 reviews)); "salary is low; job is not stable" ((in 133 reviews)); "upper management does not care" ((in 82 reviews))

H&R Block Client Service Representative reviews

3.6

48% would recommend to a friend

(66 total reviews)

Curtis Campbell

Not enough data to show CEO approval

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (66 reviews)

Ratings by demographic groups

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Client Service Representative employees have rated H&R Block with 3.6 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

66 reviews

2.0

Mar 12, 2018

Always changing

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Company was great until multiple changes that affected how you completed work affectively, seasonal flexible schedules.

Cons

pay, stability, structure. advancement was who you know not the actual work you put in to being a great employee

2.0

Jan 28, 2018

Meh.

Client service representative

Recommend

CEO approval

Business Outlook

Pros

If it’s not a hyper competitive office, you’ll generally have a good work climate with everyone in the office. The intensity of the tax season can really bring out the best qualities in people and bring everyone closer together. Working with so many clients from the rich to the poor, newly working or retired and everything in between opens up the opportunity to network.

Cons

The website is cumbersome and had to maneuver. Some tax preparers think that CSPs are beneath them because we man the front desk which always leads to very angry confrontations. The managers are stretched really thin so even if they want to resolve an issue, there are about 100 more issues that need to be resolved. It’s hard to have clear communication between headquarters to the districts to the offices so it’s very difficult to know who to talk to.

5.0

Jan 24, 2018

Awesome

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent company to work for. Cares for their employees.

Cons

No complaints about this job

Viewing 46 - 48 of 66 Reviews

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H&R Block Client Service Representative reviews

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