Is H&R Block a good company to work for as a Client Service Representative?

Client Service Representative professionals working at H&R Block have rated their employer with 3.6 out of 5 stars in 66 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at H&R Block .

Does H&R Block pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 66 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at H&R Block.

How happy are Client Service Representative professionals working at H&R Block?

48% of Client Service Representative employees at H&R Block would recommend their employer to a friend. This rating has decreased by 45% in the past 12 months. Client Service Representative professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 462 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 447 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 407 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 219 reviews)); "Great coworkers and corporate kept you very in the know" ((in 187 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 869 reviews)); "No benefits besides PTO and lack of full" ((in 259 reviews)); "Poor management and severely understaffed" ((in 248 reviews)); "salary is low; job is not stable" ((in 132 reviews)); "upper management does not care" ((in 81 reviews))

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H&R Block

H&R Block Client Service Representative reviews

3.6

48% would recommend to a friend

(66 total reviews)

Curtis Campbell

Not enough data to show CEO approval

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (66 reviews)

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Client Service Representative employees have rated H&R Block with 3.6 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

66 reviews

3.0

Feb 9, 2017

Client Service Representative

Client service representative

Recommend

CEO approval

Business Outlook

Pros

client service experience will vary depending on the location

Cons

not flexible with the schedule during tax season for part-timers expected to call every clients from previous year tax season must take tax course and pass to work for the company

4.0

Nov 27, 2016

Client Services Representative

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Great environment to work in with structure and decent hours

Cons

Seasonal during tax season only

5.0

May 13, 2016

Awesome Company to work for!

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Small amount of employees per office, schedule your own time.

Cons

The pay is not much.

Viewing 55 - 57 of 66 Reviews

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H&R Block

H&R Block Client Service Representative reviews

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Client Service Representative

Client Services Representative

Awesome Company to work for!

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