Is H&R Block a good company to work for as a Client Service Representative?

Client Service Representative professionals working at H&R Block have rated their employer with 3.6 out of 5 stars in 66 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at H&R Block .

Does H&R Block pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 66 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at H&R Block.

How happy are Client Service Representative professionals working at H&R Block?

48% of Client Service Representative employees at H&R Block would recommend their employer to a friend. This rating has decreased by 45% in the past 12 months. Client Service Representative professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 462 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 447 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 407 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 219 reviews)); "Great coworkers and corporate kept you very in the know" ((in 187 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 869 reviews)); "No benefits besides PTO and lack of full" ((in 259 reviews)); "Poor management and severely understaffed" ((in 248 reviews)); "salary is low; job is not stable" ((in 132 reviews)); "upper management does not care" ((in 81 reviews))

H&R Block Client Service Representative reviews

3.6

48% would recommend to a friend

(66 total reviews)

Curtis Campbell

Not enough data to show CEO approval

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (66 reviews)

Ratings by demographic groups

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Client Service Representative employees have rated H&R Block with 3.6 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

66 reviews

5.0

Dec 4, 2023

Good place to work

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly, helpful, teamwork, location, positive environment

Cons

There were no such cons.

5.0

Jul 26, 2023

Amazing

Client service representative

Recommend

CEO approval

Business Outlook

Pros

- Great people - amazing environment -

Cons

- Long hours - stressful during tax season

3.0

May 1, 2023

Good job good opportunity

Client service representative

Recommend

CEO approval

Business Outlook

Pros

If you are looking to become a Tax Professional and/or a Tax Advisor this can be a very good job for you. It can give you study tools and practice for a 40 to 80 Hour non real time exam. But the work is in real-time and they start you where they need you at the front. The Tax Pros are so wonderful and helpful.

Cons

Retail position with no set schedule no advance notice ever. Poor communication no email was ever used except for Campaign Calls. Breaks were rarely offered.

Viewing 16 - 18 of 66 Reviews

Jobs at H&R Block

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Seasonal, Operations Technical Specialist (Part Time)

Seasonal, Operations Technical Specialist (Part Time)

H&R Block

H&R Block Client Service Representative reviews

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