Is H&R Block a good company to work for as a Client Support Professional?

Client Support Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Support Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Support Professional interview questions at H&R Block .

Does H&R Block pay Client Support Professional employees well?

Client Support Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Support Professional salaries at H&R Block.

How happy are Client Support Professional professionals working at H&R Block?

66% of Client Support Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Client Support Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 455 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 442 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 417 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 216 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 857 reviews)); "No benefits besides PTO and lack of full" ((in 253 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 134 reviews)); "upper management does not care" ((in 82 reviews))

Skip to content Skip to footer

Notifications

H&R Block

H&R Block Client Support Professional reviews

3.8

66% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

46% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Senior management

3.6

Career opportunities

3.1

Compensation and benefits

Client Support Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Support Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Support Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

362 reviews

5.0

Apr 25, 2024

Convenient

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Although it’s seasonal the Franchise cares about their staff and is a great learning opportunity. I previously was a tax preparer which is also a great experience. You have the ability to set your hours.great for college at students or anyone who wants a little extra money.

Cons

There are no downsides in my opinion

3.0

Apr 22, 2024

Job friendly

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Get to work with people of all walk of life.

Cons

Can be stressful when there is a high volume of people

2.0

Apr 16, 2024

Good place to gain experience but that’s it.

Client service professional

Recommend

CEO approval

Business Outlook

Pros

- Gained experience doing Point Of Sale - Short commute - Getting to know clients

Cons

- I was told not to tell anyone asking about pricing about our exact pricing - Low pay - No benefits - Being expected to accommodate clients who demanded same day appointments/walk-ins - Being expected to do cold calling while handling clients in person and incoming calls at the same time - I was not fully trained in person on how to locate specific forms in the system which led to me being shamed by a Tax Pro who - System for cold calling was not updated regularly to reflect which clients came back to file

Viewing 61 - 63 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

View all Client Support Professional Jobs

H&R Block reviews FAQs

H&R Block reviews H&R Block Client Support Professional reviews

H&R Block

H&R Block Client Support Professional reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Convenient

Job friendly

Good place to gain experience but that’s it.

Jobs at H&R Block

H&R Block reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at H&R Block

H&R Block reviews FAQs