Is H&R Block a good company to work for as a Client Support Professional?

Client Support Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Support Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Support Professional interview questions at H&R Block .

Does H&R Block pay Client Support Professional employees well?

Client Support Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Support Professional salaries at H&R Block.

How happy are Client Support Professional professionals working at H&R Block?

66% of Client Support Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Client Support Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 455 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 442 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 417 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 216 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 857 reviews)); "No benefits besides PTO and lack of full" ((in 253 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 134 reviews)); "upper management does not care" ((in 82 reviews))

H&R Block Client Support Professional reviews

3.8

66% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Client Support Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Support Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Support Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

5.0

Apr 3, 2024

Great Seasonal Job

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Great management, super flexible, and great hours.

Cons

It is only seasonal, the pay wasn't super great,

3.0

Mar 27, 2024

Good temporary job

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

It's fun and easy if you have good coworkers.

Cons

Systems are a mess. They have 8 months of the year to perfect them and they just......don't. Corporate has no idea what it's like to actually work in the office. They are under the impression that cold-calling people is still a good idea. They also think that customers want instant gratification when that is usually not the case. People are willing to be patient for thorough and quality service rather than fast service that is not as good as it should be.

5.0

Feb 28, 2024

Great job and coworkers

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

I love the chillness of the area and even if it get's busy, it's manageable.

Cons

communication is key and very essential to any workplace.

Viewing 64 - 66 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

View all Client Support Professional Jobs

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H&R Block Client Support Professional reviews

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Great Seasonal Job

Good temporary job

Great job and coworkers

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