Is H&R Block a good company to work for as a Customer Service Professional?

Customer Service Professional professionals working at H&R Block have rated their employer with 4.2 out of 5 stars in 69 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Professional interview questions at H&R Block .

Does H&R Block pay Customer Service Professional employees well?

Customer Service Professional professionals rate their compensation and benefits at H&R Block with 1.5 out of 5 stars based on 69 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Professional salaries at H&R Block.

What are the top reviewed jobs at H&R Block?

Tax Associate (682) , Tax Professional (442) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (151) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 449 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 445 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 422 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 221 reviews)); "Great coworkers and corporate kept you very in the know" ((in 205 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 872 reviews)); "Poor management and severely understaffed" ((in 254 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 247 reviews)); "Low salary and the grow expectations are limited." ((in 131 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 77 reviews))

Skip to content Skip to footer

Notifications

H&R Block

H&R Block Customer Service Professional reviews

4.2

99% would recommend to a friend

(69 total reviews)

Curtis Campbell

Not enough data to show CEO approval

84% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.0

Career opportunities

3.3

Work/Life balance

3.0

Culture & values

2.0

Senior management

1.5

Compensation and benefits

Customer Service Professional employees have rated H&R Block with 4.2 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most Customer Service Professional professionals have an excellent working experience there. H&R Block is rated 22% above average by Customer Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

69 reviews

3.0

Jul 19, 2017

Customer Service Professional

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

The hours may be flexible and you can advance easily if you work hard. It's a great part time and seasonal opportunity if you need some extra money.

Cons

Unless you work toward advancement, you will probably not get a raise...ever. Tax pros are the stars, and should be, but everyone else gets left out.

5.0

Jul 8, 2017

Great Seasonal Work

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

H&R Block provides great seasonal work if you are looking for something January through April. They provide all the training you need.

Cons

It is only seasonal so it's not for everyone.

4.0

May 7, 2017

CSP

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

Great temporary job to do during tax season, learned a lot

Cons

Odd hours because of the busy season, sometimes boring

Viewing 28 - 30 of 69 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

H&R Block reviews FAQs

H&R Block reviews H&R Block Customer Service Professional reviews

H&R Block

H&R Block Customer Service Professional reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Professional

Great Seasonal Work

CSP

Jobs at H&R Block

H&R Block reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

H&R Block reviews FAQs

Jobs at H&R Block