Is H&R Block a good company to work for as a Customer Service Professional?

Customer Service Professional professionals working at H&R Block have rated their employer with 4.2 out of 5 stars in 69 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Professional interview questions at H&R Block .

Does H&R Block pay Customer Service Professional employees well?

Customer Service Professional professionals rate their compensation and benefits at H&R Block with 1.5 out of 5 stars based on 69 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Professional salaries at H&R Block.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (442) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (151) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 461 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 453 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 414 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 226 reviews)); "Great coworkers and corporate kept you very in the know" ((in 198 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 879 reviews)); "Poor management and severely understaffed" ((in 248 reviews)); "No benefits besides PTO and lack of full" ((in 243 reviews)); "Low salary and the grow expectations are limited." ((in 128 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

Skip to content Skip to footer

Notifications

H&R Block

H&R Block Customer Service Professional reviews

4.2

99% would recommend to a friend

(69 total reviews)

Curtis Campbell

Not enough data to show CEO approval

84% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.0

Career opportunities

3.3

Work/Life balance

3.0

Culture & values

2.0

Senior management

1.5

Compensation and benefits

Customer Service Professional employees have rated H&R Block with 4.2 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most Customer Service Professional professionals have an excellent working experience there. H&R Block is rated 22% above average by Customer Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

69 reviews

4.0

Jan 9, 2026

Good for a part time role

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

Well paying desk job for a student.

Cons

The district manager is very authoritative.

4.0

Jun 29, 2025

Good Entry Level Receptionist Job

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

Pay is pretty good Management is accepting of differing schedules and accomodations

Cons

No benefits Phone system could use a rework

5.0

Jun 6, 2024

Company Overview

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

Friendly Work Environment Subject Related I am passionate about Customer service

Cons

Only 3 months job (contractual)

Viewing 1 - 3 of 69 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Peachtree Corners, GA

$36K - $60K /yr

(Glassdoor est.)

View job

H&R Block reviews FAQs

H&R Block reviews H&R Block Customer Service Professional reviews

H&R Block

H&R Block Customer Service Professional reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good for a part time role

Good Entry Level Receptionist Job

Company Overview

Jobs at H&R Block

H&R Block reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

H&R Block reviews FAQs

Jobs at H&R Block