Is H&R Block a good company to work for as a Customer Service Professional?

Customer Service Professional professionals working at H&R Block have rated their employer with 4.2 out of 5 stars in 69 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Professional interview questions at H&R Block .

Does H&R Block pay Customer Service Professional employees well?

Customer Service Professional professionals rate their compensation and benefits at H&R Block with 1.5 out of 5 stars based on 69 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Professional salaries at H&R Block.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (442) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (151) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 454 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 448 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 411 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 208 reviews)); "The chance to get flexible schedule was definitely a good thing." ((in 195 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 869 reviews)); "No benefits besides PTO and lack of full" ((in 258 reviews)); "Poor management and severely understaffed" ((in 253 reviews)); "Low salary and the grow expectations are limited." ((in 130 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 79 reviews))

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H&R Block

H&R Block Customer Service Professional reviews

4.2

99% would recommend to a friend

(69 total reviews)

Curtis Campbell

Not enough data to show CEO approval

84% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.0

Career opportunities

3.3

Work/Life balance

3.0

Culture & values

2.0

Senior management

1.5

Compensation and benefits

Customer Service Professional employees have rated H&R Block with 4.2 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most Customer Service Professional professionals have an excellent working experience there. H&R Block is rated 22% above average by Customer Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

69 reviews

5.0

Dec 22, 2013

Customer Service Professional

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

Appreciated that, at the time, they were working on employee appreciation. Employees were being recognized by the District Manager for their efforts and I had never come across that up until that point.

Cons

Benefits could be much better.

4.0

Oct 16, 2013

Great people to work with!

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

Great people to work with! Even the clients are great!

Cons

The pay is too low. I worked as a customer service professional who does the bulk of the work.

5.0

Sep 21, 2013

I loved working here.

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

I was able to interact with wonderful people on a daily basis; good clientele; great boss; great training; i just really enjoyed my work.

Cons

I can't think of any cons at this time. I'm sure I could have thought of something if i did this review a year ago, or while I was still working there.

Viewing 58 - 60 of 69 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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H&R Block

H&R Block Customer Service Professional reviews

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Customer Service Professional

Great people to work with!

I loved working here.

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