Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 363 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 363 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (442) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (151) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 460 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 441 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 416 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 211 reviews)); "Great coworkers and corporate kept you very in the know" ((in 193 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 860 reviews)); "Poor management and severely understaffed" ((in 255 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 248 reviews)); "Low salary and the grow expectations are limited." ((in 135 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 84 reviews))

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H&R Block

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(363 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Senior management

3.6

Career opportunities

3.1

Compensation and benefits

Professional/Client Services employees have rated H&R Block with 3.8 out of 5 stars, based on 363 company reviews on Glassdoor. This indicates that most Professional/Client Services professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Professional/Client Services professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

363 reviews

3.0

Apr 8, 2014

Good place to work as a second job.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

It is a great place to work as a second job. I would not advise someone to work at HR Block as a full-time career. People worked with were great. The flexible schedule is awesone

Cons

Career advancement is slow. I would reccommend this job to only those indviduals who are looking for a second job.

4.0

Mar 24, 2014

Loved working there!

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Worked in the same location for many years. The staff was like a second family to me. Looked forward to going back every year. I liked the fact that they would work with me on my schedule as I worked a full time job elsewhere.

Cons

Big turnover in office managers. Almost a new one every year. Sometimes hard to get supplies even when we ordered way in advance.

5.0

Mar 21, 2014

Great job!

Client services professional

Recommend

CEO approval

Business Outlook

Pros

I love working for H&R Block. My co-workers are great, and it's a really nice atmosphere. There is opportunity for personal and professional growth, including online courses that you can take through the company. The schedule is flexible enough for students, single parents, etc., and they are great about working with you when things come up. Everyone is supportive of each other. It really feels like a family, and I can't wait to come back each year.

Cons

The pay is not that great- it seems to be a little on the low end (though it may be partially because of the current economy). Not minimum wage, but not quite a living wage, either. Other than that, no real complaints.

Viewing 316 - 318 of 363 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Lead Client Relationship Professional - Expat

Pre-Season Tax Professional

Pre-Season Tax Professional

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Good place to work as a second job.

Loved working there!

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