Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 363 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 363 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 452 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 442 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 426 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 203 reviews)); "Great coworkers and corporate kept you very in the know" ((in 195 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 859 reviews)); "Poor management and severely understaffed" ((in 249 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 246 reviews)); "Low salary and the grow expectations are limited." ((in 128 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 80 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(363 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (363 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Professional/Client Services employees have rated H&R Block with 3.8 out of 5 stars, based on 363 company reviews on Glassdoor. This indicates that most Professional/Client Services professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Professional/Client Services professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

363 reviews

4.0

Jul 26, 2013

Good experience, not much training

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Co-Workers are nice (but I'm sure that depends on the office) and there is a positive atmosphere. Employees seem to want to do what's right for the client. Work is interesting but not too difficult.

Cons

Not much training, you just have to figure it out as you go. If your manager is bad you might have a hard time. They assigned me to clean out old files, but then did not want to pay me to come in early and told me to stay at my desk (even though the filing cabinet was in the back). Not much contact with upper management. Only a temporary job for tax season.

5.0

May 3, 2013

Very Happy CSP

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Everyone in the office was very nice and helpful. The tax professionals need the csp's, we make their appointments, so everyone was always nice to me! My office manager was always just so there for me and would help with any customer issue that came up. I was only one of two csp's in the office so I was able to work 40 hrs a week, to make as much money as possible.

Cons

My only con is that this job is seasonal!

3.0

Apr 6, 2013

Easy, depending on your specific office

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules. Option to become a Tax Professional.

Cons

Tax Pros fighting over clients

Viewing 337 - 339 of 363 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Lead Client Relationship Professional - Expat

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

View all Professional/Client Services Jobs

H&R Block

H&R Block Client Service Professional reviews

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Good experience, not much training

Very Happy CSP

Easy, depending on your specific office

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