H&R Block reviews

3.8

72% would recommend to a friend

(7,095 total reviews)

Curtis Campbell

74% approve of CEO

60% positive business outlook

H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,095 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

7K reviews
3.0
Jun 19, 2025

Ups and downs

Recommend
CEO approval
Business Outlook

Pros

There is a core group of people who have worked at HRB for many years, and I found most of them to be supportive and professional. I noted a sense of pride among the long-time employees. I liked the flexibility in terms of scheduling shifts as a seasonal tax preparer.

Cons

There seemed to be a lot of technology issues. The phone system was antiquated and unreliable. Software problems were prevalent. More important than the tech challenges, I felt the company was overly-focused on profit. Yes, it's a for-profit enterprise, but there comes a point where the emphasis on money-making is too evident. Base pay for tax preparers was pitiful, yet the charges to the customer often seemed unreasonably high. Where's all the money going?

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H&R Block Response
1y
Thank you for sharing your feedback. We're glad to hear you appreciated the support from long-tenured colleagues and the flexibility of seasonal scheduling. Your concerns about technology and compensation are important, and we’ll continue working to improve both our systems and the overall associate experience.
3.0
Jun 19, 2025

good bad ugly

Recommend
CEO approval
Business Outlook

Pros

autonomy, work life balance, bonus potential

Cons

corporate out of touch with reality in offices - never field visits to underperforming and reality. Corp worried too much on hiring numbers from a spreadsheet vs staffing up to the level by office to meet customer demand

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H&R Block Response
1y
Thank you for sharing your experience at H&R Block. We’re glad to hear you valued the autonomy, work-life balance, and bonus potential in your role. We also appreciate your candid feedback regarding corporate alignment and staffing—insights like yours are essential as we work to strengthen communication and support across all levels of the organization.
3.0
Jun 19, 2025

Solid Job

Recommend
CEO approval
Business Outlook

Pros

Great technology. Fast paced environment.

Cons

Lack of benefits for regular seasonal staff. Long hours and no flexibility.

Viewing 373 - 375 of 7,095 Reviews

Glassdoor has 8,663 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.