Is H&R Block a good company to work for as a Client Service Representative/Receptionist?

Client Service Representative/Receptionist professionals working at H&R Block have rated their employer with 3.9 out of 5 stars in 461 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Representative/Receptionist Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Representative/Receptionist interview questions at H&R Block .

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 461 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 461 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 206 reviews)); "Great coworkers and corporate kept you very in the know" ((in 203 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 852 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "No benefits besides PTO and lack of full" ((in 248 reviews)); "Low salary and the grow expectations are limited." ((in 138 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

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H&R Block

H&R Block Client Service Representative/Receptionist reviews

3.9

86% would recommend to a friend

(461 total reviews)

Curtis Campbell

100% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.1

Work/Life balance

3.8

Culture & values

3.7

Senior management

3.2

Career opportunities

2.7

Compensation and benefits

Client Service Representative/Receptionist employees have rated H&R Block with 3.9 out of 5 stars, based on 461 company reviews on Glassdoor. This indicates that most Client Service Representative/Receptionist professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative/Receptionist professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

461 reviews

1.0

Feb 7, 2015

Client Services Professional - basically a secretary/janitor

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, willing to work with schedule, good way to gain administrative experience

Cons

Making people vacuum floors and scrub toilets for lousy pay. Can't they get janitors to do this stuff?

3.0

Feb 6, 2015

Good Seasonal Job, Meet Interesting People, Resume Builder

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Very flexible schedule - this company bends over backward to work with you, meeting great people, awesome employee website that keeps you informed, district leadership visits all stores quite frequently offering feedback

Cons

Management and even some tax professionals walk in late and pay little attention to their calendar. They want $17 hour work but pay you peanuts, I was a little surprised at all they wanted me to do for the pay and think it is unfair they pay more in Manhattan than in other boroughs - same work. It is discouraging to see them pay a college-educated experienced person the same as someone who just graduated high school.

3.0

Dec 22, 2014

Client Services Professional / Receptionist

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Pick your own hours, part time, fun helping customers

Cons

Cold calls, slow sales. The market is tough now with online tax sites, the company needs to be more innovative.

Viewing 430 - 432 of 461 Reviews

Jobs at H&R Block

Seasonal, Operations Administrative Assistant (Part Time)

Seasonal, Operations Administrative Assistant (Part Time)

Seasonal, Operations Administrative Assistant (Part Time)

Seasonal, Operations Administrative Assistant (Part Time)

Seasonal, Operations Administrative Assistant (Part Time)

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H&R Block

H&R Block Client Service Representative/Receptionist reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Client Services Professional - basically a secretary/janitor

Good Seasonal Job, Meet Interesting People, Resume Builder

Client Services Professional / Receptionist

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