The Company Doesn't Care About It's Customers
Pros
Most of the tax professionals are nice and professional.
Cons
They charge the same rate for a first year tax professional as they do a 20 year veteran - I don't think it's ethical. Pricing is based on the number and types of forms needed to do the return. Not the time or value and education level of the tax pro. I found this to be misleading and unfair to customers. Customer service is not a priority. I was yelled at for spending too much time with clients because I was trying to explain the value of saving for their retirement as well as the fact that they had until the tax dead line to donate the funds for the previous year. This was in an effort to build value in our services as well as possibly have the client use their return for retirement savings and then return to do a 1040X for an adjustment. Both of which we could have facilitated and earned extra profit on. We were not busy when I did this and my manager was too shortsighted to see the potential long term sales in what I was doing. My manager also engaged in gossip with employees often regarding other staff as well as went on our computers when we were not present and went through our emails without permission as well as played favorites. I found this behavior to be highly unprofessional. Because of the longevity of the people working in this office the tail wagged the dog. The tax professionals made their own work schedules regardless of whether it was in the best interest of the business.