Is H&R Block a good company to work for as a Client Service Representative/Receptionist?

Client Service Representative/Receptionist professionals working at H&R Block have rated their employer with 3.9 out of 5 stars in 461 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Representative/Receptionist Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Representative/Receptionist interview questions at H&R Block .

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 461 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 461 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 206 reviews)); "Great coworkers and corporate kept you very in the know" ((in 203 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 852 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "No benefits besides PTO and lack of full" ((in 248 reviews)); "Low salary and the grow expectations are limited." ((in 138 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

H&R Block Client Service Representative/Receptionist reviews

3.9

86% would recommend to a friend

(461 total reviews)

Curtis Campbell

100% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (461 reviews)

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Client Service Representative/Receptionist employees have rated H&R Block with 3.9 out of 5 stars, based on 461 company reviews on Glassdoor. This indicates that most Client Service Representative/Receptionist professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative/Receptionist professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

461 reviews

3.0

Aug 7, 2012

Good working environment

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

The group of tax professionals were quite friendly, pleasant, and personable. The overall work environment was professional without being stuffy. Scheduling was very flexible.

Cons

The cost for services is very high - perhaps immorally so for those with little to no income. Also, the surcharges for refund anticipation loans were quite extravagant. HR Block is probably better than other payday lenders, but the whole industry is somewhat tainted. All employees preferred when the initial rush was over and more established clients who could afford the services began to arrive.

2.0

Feb 6, 2012

I Would Suggest you Try To Make a Change if you Work Here

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

The pay is decent. Flexible hours.

Cons

Office Gossip Management is rude Overall, not the ideal place to work

4.0

Oct 12, 2011

Short Time, not bad

Receptionist

Recommend

CEO approval

Business Outlook

Pros

Excellent training; friendly co-workers and management on location; working with customers; company is very well organized

Cons

Pay was low, but okay for starter; upper management seemed to make it VERY difficult for managers on location--they were extremely stressed; selling products the clients could not afford, nor did they need; hours vary excessively due to the nature of the business

Viewing 448 - 450 of 461 Reviews

Jobs at H&R Block

Seasonal, People Resource Center Representative

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H&R Block Client Service Representative/Receptionist reviews

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Good working environment

I Would Suggest you Try To Make a Change if you Work Here

Short Time, not bad

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