The 'training' they promise does not exist. You are thrown in and have to hope your coworkers will help you. The hard part isn't the tax code, its the HR Block software program. Which is always problematical. As a first year, if you aren't in an office with a lot of walk ins, you will sit all day with very little to do. I have gone days and days without a single client. Tax Pros bonuses are based on returns finished so some coworkers are nasty and competitive. Its a little like high school, with backstabbing and complaining and people screaming at each other on the phone! I wouldn't have survived if it weren't for one older very kind Tax Pro. It isn't a service industry, its a sales industry with quotas and expectations. Its all about selling their overpriced products, like credit cards and audit guarantees. A third of my clients walked out when they saw the prices. I have seen my manager twice in two months. The culture is hillbilly. I keep hearing nasty q anon type comments, despite complaining about politics at work. They hire people who don't know basic English grammar. The offices are only clean because the tax pros clean them. Take their minimum wage and keep looking for another job.