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      H&R Block

      Engaged Employer

      H&R Block reviews

      3.8

      72% would recommend to a friend

      (7,090 total reviews)

      Curtis Campbell

      73% approve of CEO

      60% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Culture & values

      3.6

      Senior management

      3.5

      Career opportunities

      3.0

      Compensation and benefits

      H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,090 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      4.0
      Mar 11, 2017

      Receptionist/CSP

      Receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Multiple locations, close to home. Smart co-workers who are (usually) friendly. Easy job that pays above min. wage and good way to get work experience in an office. Manager is fairly flexible and will work with your schedule.

      Cons

      1. Connect calling aka repeatedly bothering past clients on the phone to schedule appointments. 2. The experienced and popular tax professionals are often overworked and overwhelmed. Many of them work more than one job besides H&R. 3. I asked for part-time hours and I get them, but I'm scheduled every single day for short blocks of time rather than longer shifts and fewer days. I rarely get days off as there are only two CSP's in our office. Hard to find a work/life balance. 4. Clients always call the front desk with questions that we can't answer. H&R REALLY needs a line for clients just to ask questions instead of letting them through to individual offices.

      2.0
      Dec 16, 2016

      Tax Associate

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours, meeting interesting new people, easy to get hired if you pass their tax class (which is very intensive), easy to advance to a higher level, as they strongly encourage employees to take classes which will help them advance.

      Cons

      Tax class costs $200 and they say you're not guaranteed a job, even if you pass it. Pay is based off of the number of tax returns you did the previous year; so one year you could be making minimum wage per hour and the next year, you could be making a few dollars more (although there are bonuses at the end of tax season if you did enough returns and sold enough products). The next tax season I'll be making almost a dollar less per hour than I did last tax season. As more people are taking advantage of doing their taxes online for free, less people are coming in to the office and sometimes it's very slow. There were days during the last tax season (2015) where no clients came in at all. You are expected to sell additional products, some of which aren't very good. There are no set prices; cost varies depending on the complexity of the return. Many clients walk out when they get to the end and find out how much it will cost them (average is between $100-250 for my returns). You are required to do their taxes even if you know or feel like they'll walk away when you get to the pricing page. The tax return isn't submitted to the IRS until they pay - they can walk away at anytime, so your time is wasted and you could have lost the opportunity to serve a paying client. Some offices are competitive because of commission and bonuses, which causes some tension and conflict, especially during slow times.

      1.0
      Oct 16, 2016

      Low pay

      Tax professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people to work with. Unlimited training available

      Cons

      Much of the training is unpaid. Had to work during slow times. For low pay of 8.50 an hour. Then the 3rd year they want to bring me back for 7.25

      Viewing 250 - 252 of 7,090 Reviews
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      ReviewsH&R Block reviews

      Glassdoor has 8,658 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.