Pros
The company is very diverse and inclusive ethnically and culturally. Employees are asked frequently for input on how to make the company and work environment better, and the company tries to implement these changes. Its policies strive to help the client have the best experience by offering lots of ways to get their taxes done, both through digital means and in person. For a person who is willing to put aside their personal life from January to April each year, they can eventually make great money.
Cons
The pay is low for a job that carries so much responsibility and liability, especially if you're just starting out as a tax preparer. The company often tries to rush new technology (software changes, etc.)causing a frustrating experience for tax pros and clients alike. Management often puts way too much emphasis on metrics (check off the boxes for upper management reports) instead of actual performance in real offices. As for work/life balance, it isn't surprising that that is difficult during the tax season. There is often moderate pressure to work more than you may want.