H&R Block Tax Associate reviews

Lack of training given to new hires. H&R Block teaches only the basics in tax theory, and you pretty much have to learn more difficult tax subjects on your own. Can be hard on new hires, when a customer comes in with a difficult return that they don't know how to do, leading to a dissatisfied customer, or worse (inaccurate completed return). To be fair, there are usually some tax pros with lots of years of experience in each office, but through lack of employee retention (since it's only a seasonal job) most tax pros have limited experience. Hours are pretty terrible, there's two short peak seasons (early February and April) where you can get full-time hours, but between those dates a first year hire can only expect 10 hours a week at the most. Also, the concept of doing personal returns at a retail shop like H&R Block has been dying a slow death for years now with the releases of powerful and intuitive personal tax software and e-filing. So every year, the company suffers more and more customer loss, leading to a lot of stress on management and office leaders since they can't meet their number goals. H&R Block can only grow through attrition, meaning the death of mom & pop tax shops and hopefully their main competitors like Liberty and Jackson Hewitt.

The pay is compensation based. For new employees, this could be a problem. It does take some years to build your client base. The training for new employees could be more efficient and better. Some offices do not have adequate office supplies and materials, but that really depends on your office. Some clients can be hard to deal with.