Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Work environment is good and friendly" ((in 136 reviews)); "Good people are HGS OFFICE" ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 121 reviews)); "Good training is going on" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Poor management and will not appreciate hard work" ((in 212 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 23 reviews)); "Poor communication internally" ((in 22 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

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HGS

HGS reviews

3.3

54% would recommend to a friend

(474 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

474 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Sep 21, 2024

Horrible communication

Ccp

Recommend

CEO approval

Business Outlook

Pros

Able to Work from home

Cons

Poor pay, continuous micro managing and the co. finds ways to take away poor bonus

HGS Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

3.0

Sep 10, 2024

HGS employment experience

Clinical intake specialist

Recommend

CEO approval

Business Outlook

Pros

Good training ground for newbies in the BPO world. Provides training for work-related personal development.

Cons

low starting salary. Favoritism from bosses exists.

HGS Response

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

3.0

Sep 4, 2024

HGS

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Just fine, average company. normal

Cons

low salary, overall its an average company

HGS Response

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

Viewing 31 - 33 of 474 Reviews

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Process Consultant - German Language

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