Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

53% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good people and teams mates." ((in 135 reviews)); "very good environment and everything is good" ((in 128 reviews)); "Work environment is good and friendly" ((in 127 reviews)); "good working environment and work satisfaction" ((in 105 reviews)); "Good training is going on" ((in 102 reviews))

What are the cons of working at HGS according to real employee reviews?

"Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "No salary hike or very less hike" ((in 29 reviews)); "Poor communication internally" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

53% would recommend to a friend

(475 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

475 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Dec 11, 2019

HGS Provides Advancement Opportunities to Place on Your Resume and Setbacks to Learn From

Trainer

Recommend

CEO approval

Business Outlook

Pros

If you show up to work and perform your best, advancement opportunities will become available approximately six months. You establish great working relationships and friendships with your peers. For trainers - a great pro is meeting new hire agents on a constant basis.

Cons

At times, there are those who will get caught up with negativity on the job. In training - it's not enough for trainers to just interact with clients and teach the material to the agents. Recently, trainers have to take calls on top of adding more required paperwork without increase in pay while Team Leaders do not take calls.

HGS Response

6y

Thank you for sharing your feedback. It is always nice to hear from our current and former employees about the experiences they are having or have had with us. We are focused on offering the very best support to our employees. As with everything there is always room for improvement, and we will definitely share your comments. Thank you for sharing your talents with HGS USA.

2.0

Dec 3, 2019

Terrible management, disorganized

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Easy to get placement. Employees seem nice.

Cons

Benefits and pay is not worth working for a disorganized company

HGS Response

6y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

4.0

Nov 4, 2019

response

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great employee culture, great management

Cons

poor base pay, increase incentive structure

HGS Response

6y

Thank you for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us at talk2us@teamhgs.com with any further comments or suggestions you wish to share.

Viewing 349 - 351 of 475 Reviews

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Jobs at HGS

Pracovník úklidu na odpolední směny Plzeň

Plzeň

·

CZK 150 - CZK 150 /hr

(Employer provided)

View job

Pracovník(ce) Úklidu v Plzni se služebním autem

Plzeň

·

CZK 25K - CZK 25K /mo

Personalista ka se zaměřením na nábor

Kladno

View job

Skladník – Vzv mzda až 40 000 Kč

Kladno

·

CZK 40K - CZK 40K /mo

(Employer provided)

View job

HGS

HGS reviews

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Reviews about "Compensation"

HGS Provides Advancement Opportunities to Place on Your Resume and Setbacks to Learn From

Terrible management, disorganized

response

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