Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

53% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good people and teams mates." ((in 135 reviews)); "very good environment and everything is good" ((in 128 reviews)); "Work environment is good and friendly" ((in 127 reviews)); "good working environment and work satisfaction" ((in 105 reviews)); "Good training is going on" ((in 102 reviews))

What are the cons of working at HGS according to real employee reviews?

"Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "No salary hike or very less hike" ((in 29 reviews)); "Poor communication internally" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

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HGS

HGS reviews

3.3

53% would recommend to a friend

(474 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

474 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Jan 23, 2019

Bad management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No salary dispute Pay on time always

Cons

Toxic job SUPER QUEUEING Poor management

HGS Response

Hi, thank you for sharing your review. We appreciate your valuable feedback and would like to learn more to make HGS a better place to grow. Please email us at talk2us@teamhgs.com.

3.0

Dec 20, 2018

Good starting point for a career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Know how to run a call center for consumer goods.

Cons

Raises and reviews are few and far in between. Pay is not the best. Lot's of people leave due to pay.

HGS Response

Hi,We feel sorry for your unpleasant experience at HGS. We believe in providing industry standard pay and a positive environment to all our employees.At the same time,We would like to more insight on the issues you experienced better. Please write to us at Talk2us@teamhgs.com

5.0

Dec 17, 2018

Feel like you're a real part of a team

Pharmacy technician

Recommend

CEO approval

Business Outlook

Pros

Great teamwork, support, and incentives

Cons

Lack of communication between departments, sometimes

HGS Response

Hi, thanks for your review. Your feedback is valuable to us. I'd love to hear more about your experience to understand how we can make things better here. Please write to me at Talk2us@teamhgs.com.

Viewing 373 - 375 of 474 Reviews

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