Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Work environment is good and friendly" ((in 136 reviews)); "Good people are HGS OFFICE" ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 121 reviews)); "Good training is going on" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Poor management and will not appreciate hard work" ((in 212 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 23 reviews)); "Poor communication internally" ((in 22 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(474 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

474 reviews

Reviews about "Compensation"

Return to all reviews

4.0

May 29, 2018

Researching Health insurance claims Analysing Information and Resolving claims and help clients re-engineer processes

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good place for people who wish to make their career in Healthcare sector.

Cons

If you are not a fresher, then the salary and hike pattern might be a big disappointment to you.

HGS Response

7y

Hi,thank you for sharing your review. Good to see that you are enjoying the environment at HGS. We believe in providing industry standard pay. At the same time we understand your concern. Please help us in understanding it better by writing to us at Talk2us@teamhgs.com

1.0

Apr 16, 2018

Just Alright

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Good pay as long as you make sales

Cons

I worked in a subdivision that combined sales services for Direct TV/ AT&T/U-Verse which was a nightmare since they all had their own software for sales, billing, and service activation. During a call with a customer I would have to toggle between 5-10 different windows. There was a lot of pressure to bundle as much as possible even if the customer was not interested. As sales reps we only had 9 minutes to answer/fix billing inquires and up sale the customer as much as possible. Often 9 minutes is not enough time to thoroughly explain bill charges that may include a cellphone plan, satellite, internet, and landline.

HGS Response

8y

Thank you for your feedback and I am sorry that you found so many aspects of your time with HGS unpleasant. HGS believes in providing a positive work environment. I would love to understand the issues you experienced better. Please send me an email at talk2us@teamhgs.com

3.0

Mar 14, 2018

customer service representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

very competitive salary and incentives

Cons

work life balance is quite poor and also the management and some leaders afre not professional

HGS Response

8y

Hi, We are sorry to hear about your unpleasant experience at HGS. We would like to learn more about your concern and make things better. Kindly email us at Talk2us@teamhgs.com so that we can discuss further.

Viewing 385 - 387 of 474 Reviews

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Remote Customer Sales Representative

HGS

HGS reviews

Ratings by category

Ratings by demographic groups

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Reviews about "Compensation"

Researching Health insurance claims Analysing Information and Resolving claims and help clients re-engineer processes

Just Alright

customer service representative

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