Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work From Home and flexible hours" ((in 207 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 135 reviews)); "Friendly nature good environment better place to work" ((in 131 reviews)); "Good training is going on" ((in 106 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 464 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 194 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Minimum wage and no breaks if work 6 hours or less." ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

Jan 5, 2026

Working at hgs

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good facilities to the staff

Cons

Not giving leaves as mentioned before joining

HGS Response

5mo

Thank you for your feedback. We’re glad you liked the facilities. We’re sorry to hear about the concern. If you’d like to share more details, please contact Talk2us@teamhgs.com.

4.0

Jan 3, 2026

Structured environment with clear processes; experience varies by role and team.

Process consultant

Recommend

CEO approval

Business Outlook

Pros

It offers a structured work environment with defined processes, and the overall experience depends largely on the role and team.

Cons

The company has established processes and the experience can vary depending on the role and team.

HGS Response

5mo

Thank you for sharing your feedback. We’re glad to hear you value the structured environment and clear processes at HGS. We also appreciate your note that experiences can vary by role and team. Thank you for your continued contribution and support.

4.0

Jan 3, 2026

Good company for personal developmental growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The company offers training such as soft skills, software, presentation and leadership skills training.

Cons

Developmental trainings are given to few employees only, mostly high-performing associates

HGS Response

5mo

Thank you for your feedback and for your time at HGS. We’re glad you found the training helpful and appreciate your suggestion to offer more opportunities to employees. You can share more details with us at Talk2us@teamhgs.com.

Viewing 40 - 42 of 5,007 Reviews

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Working at hgs

Structured environment with clear processes; experience varies by role and team.

Good company for personal developmental growth

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