Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work From Home and flexible hours" ((in 207 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 135 reviews)); "Friendly nature good environment better place to work" ((in 131 reviews)); "Good training is going on" ((in 106 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 464 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 194 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Minimum wage and no breaks if work 6 hours or less." ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

Dec 26, 2025

Poor training and worst trainers

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good and hard working back end support

Cons

Worst trainers possible. The old trainers were forced to leave and these new trainers doesn't know the know-hows of the job. The hire a designated trainer from a seasoned agent and recorded the sessions of their training and keep playing the same Everytime.

HGS Response

5mo

Thank you for your feedback. We’re sorry to hear about your experience and have noted your concerns. Please reach out to Talk2us@teamhgs.com so we can review this further.

2.0

Dec 24, 2025

Finance Shared Services Team Leader

Finance shared services team leader

Recommend

CEO approval

Business Outlook

Pros

depends to the client if they'll give you bonus

Cons

depends to the client if they will push thru their contract

HGS Response

5mo

Thank you for your feedback. Please reach out to talk2us@teamhgs.com so we can review this further.

4.0

Dec 22, 2025

Work life Balance

Lead consultant

Recommend

CEO approval

Business Outlook

Pros

Good Work life Balance. Great management

Cons

nothing as of now. So far so good

HGS Response

6mo

Thank you for your positive feedback! We’re glad to hear you’re enjoying a good work-life balance and supportive management at HGS. We appreciate your recommendation and wish you continued success with us.

Viewing 43 - 45 of 5,007 Reviews

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Jobs at HGS

Pracovník úklidu – Hpp Rokycany

Rokycany

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Pracovník ce úklidu Úžice (150 Kč h možnost příspěvku na dopravu)

Úžice

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CZK 150 - CZK 150 /hr

(Employer provided)

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Skladový Manipulant – 200 Kč h

Kostelec nad Černými Lesy

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CZK 200 - CZK 200 /hr

(Employer provided)

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Pracovník Ce Úklidu 150kč h

Lidice

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Pracovník ce úklidu Slaný

Slaný

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CZK 135 - CZK 135 /hr

(Employer provided)

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Poor training and worst trainers

Finance Shared Services Team Leader

Work life Balance

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