Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 202 reviews)); "It’s flexible people are friendly and helpful" ((in 133 reviews)); "Good work environment and flexible" ((in 127 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 126 reviews)); "Good training is going on" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 447 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "No work life balance and pressure" ((in 70 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Aug 28, 2015

Customer Service Represenative

Customer service representative, email office specialist

Recommend

CEO approval

Business Outlook

Pros

I loved the location to my home. I enjoyed the upbeat and professional work environment. I enjoyed helping customers. All of the technology and equipment was up to date. I excelled in my work because I was a hard worker. Also, they did provide excellent training when I was first hired. I was quickly promoted.

Cons

I do not have anything negative to say about this company. They were very helpful and provided great accounts and customer service.

4.0

Jul 6, 2015

Program Coordinator & CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hours are good Friendly people Locations Incentive Bonuses Paid Time Off Variety of Accounts to work for

Cons

Hard to move up in management positions Getting information for CSR

5.0

Jun 24, 2015

Good place to work, just show up to your shifts

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Steady job security. Allows for free weekends on most accounts. Very low stress job

Cons

Pay is not great and there are days that customers may have you in tears. Not much mobility during shifts

Viewing 439 - 441 of 5,012 Reviews

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Jobs at HGS

Customer Service Representative (CSR)

Spanish Bilingual CSR

HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Represenative

Program Coordinator & CSR

Good place to work, just show up to your shifts

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