Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work From Home and flexible hours" ((in 207 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 135 reviews)); "Friendly nature good environment better place to work" ((in 131 reviews)); "Good training is going on" ((in 106 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 464 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 194 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Minimum wage and no breaks if work 6 hours or less." ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,007 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

Jul 26, 2022

No Room for Advancement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working in the comfort of your home.

Cons

Lack of professionalism from other employees and nothing happens. You can advise HR, but nothing gets resolved half of the time they don’t even reach back out to you. As hard worker who gave so much of myself to this company for so many years it was really all for nothing at the end of the day.

HGS Response

3y

Hi! We are extremely sorry to hear about your unpleasant experience at HGS. We would like to learn more to make things better. Kindly write to us at Talk2us@teamhgs.com

3.0

Jun 9, 2022

Okay place for starting out and gaining valuable customer service, business experience. Not a lifetime company.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very easy to apply, and gain employment.

Cons

Terrible structure, poor leadership, and terrible insurance and 4O1k options. The pay is also terrible compared to other companies in the market for the same role.

HGS Response

4y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

1.0

Apr 18, 2022

WARNING: DON'T WORK HERE!!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote opportunity is the only real benefit

Cons

No matter how long you work here you will not get a pay raise.

HGS Response

4y

Thank you for your review. We would like to learn more and make this right for you - please reach out to us at talk2us@teamhgs.com with any further comments you wish to share.

Viewing 43 - 45 of 5,007 Reviews

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Jobs at HGS

Pracovník úklidu – Hpp Rokycany

Rokycany

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Pracovník ce úklidu Úžice (150 Kč h možnost příspěvku na dopravu)

Úžice

·

CZK 150 - CZK 150 /hr

(Employer provided)

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Skladový Manipulant – 200 Kč h

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·

CZK 200 - CZK 200 /hr

(Employer provided)

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Pracovník Ce Úklidu 150kč h

Lidice

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Pracovník ce úklidu Slaný

Slaný

·

CZK 135 - CZK 135 /hr

(Employer provided)

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HGS

HGS reviews

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Reviews by job title

No Room for Advancement

Okay place for starting out and gaining valuable customer service, business experience. Not a lifetime company.

WARNING: DON'T WORK HERE!!!!

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