Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (59) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work environment is good and friendly" ((in 135 reviews)); "very good environment and everything is good" ((in 132 reviews)); "Good people and teams mates." ((in 131 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 100 reviews)); "Good training is going on" ((in 99 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 443 reviews)); "Poor management and will not appreciate hard work" ((in 213 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 206 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)

Venkatesh Korla

71% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,012 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

3.0

Jun 23, 2017

Claim proceeding executive

Claims processing executive

Recommend

CEO approval

Business Outlook

Pros

Best for fresher Over time amount

Cons

Bad transport Poor management Low hike No value for senior

HGS Response

8y

Hi, thank you for your review. We are disappointed to hear that you are not happy with few aspects at HGS. At the same time, we value your feedback. We would like to learn more to make things better for our employees. Kindly leave a note to us at Talk2us@teamhgs.com.

3.0

Jun 22, 2017

Customer Relations Associate

Customer relations associate

Recommend

CEO approval

Business Outlook

Pros

Work schedules were adaptable. Sales rewards were reasonable

Cons

Nothing of note. I enjoyed my time there

1.0

Jun 22, 2017

These people should not be allowed to hire anyone!

Phone operator

Recommend

CEO approval

Business Outlook

Pros

- Nice lounge - Nice smaller lounge - Short walk from nearby tube station - It was pleasant to have the cold air from the air con machine during the heat wave... when they chose to switch it on.

Cons

- Morale broke down quickly by incompetent management - Many resignations due to poor working conditions - Concerned only by keeping its 'campaign' customer happy at the expense of workers - Terrible hours for terrible pay - Can often feel like a Prison - Obsessed with "Adherence"

HGS Response

8y

Hi, thanks to you for sharing your feedback.We are disappointed to hear your that you are not happy with many aspects at HGS. Your feedback concerns us. As a company, the morale of our employees is of utmost importance to us. We'd need your inputs to make HGS a better place to grow.Please drop us a mail at Talk2us@teamhgs.com.

Viewing 4510 - 4512 of 5,012 Reviews

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Claim proceeding executive

Customer Relations Associate

These people should not be allowed to hire anyone!

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