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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,011 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      5.0
      Jun 21, 2017

      Great company with lots of opportunities for advancement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started at the bottom in this company as a CSR taking calls, and have worked my way up to a nice salaried position. They turned a job into a career! Lots of opportunities for promotion for anyone motivated.

      Cons

      Wages and salaries are on the lower end of the scale.

      4.0
      Jun 20, 2017

      customer care representative

      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      -good amount of training and support (up to 8 weeks) before handling calls on your own -management is very nice and approachable -employee discounts from Rogers, good health coverage

      Cons

      -taking calls for long periods of time -prolonged periods of sitting -irrate customers

      avatar
      HGS Response
      8y
      Hi, thank you for your review.Glad to hear that your experience at HGS did match our intention of being the best employer of choice.. All the best and have a bright future. Cheers!!
      3.0
      Jun 8, 2017

      Basic Contact Center Job

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked for this company for almost 20 years. If you're looking for an easy way to make (some) money and have patience then this is a great spot to work. They offer remote work from home positions if you live in certain areas, however most training needs to take place in center. The people are friendly, the building at the OP location is updated, and most managers do try to work with you on any issues that arise. It's a basic contact center position and depending on the client you are lined up with will decide your happiness. They like to promote from within so if you are dedicated, goal driven, make it to work every day, and have a decent head on your shoulders then you have pretty good chances at promotion. While every one enjoys getting their butt kissed by employees it doesn't bode well if you are looking to be promoted, it's an annoying trait in someone looking to move up. You really need to know your audience - whether it be the customers on the phone, middle or upper management.

      Cons

      Base pay hasn't changed in 17 years. What used to be a primo place to get hired because pay was $4-5 above state min wage, is now just min wage for most accounts. To stay on top this company needed to continue raising pay to keep their high standards of service. While the managers will try to do everything they can to help out front line employees, they can't always do anything they still have to work with upper management to try to make special accommodations and it doesn't always work out. This was never an issue with employees who understood company policies more, until more recent years and is most likely due to the newest group entering the workforce being less willing to work within the guides. And may have some to do with the pay being too low for them to really care to follow the rules.

      avatar
      HGS Response
      8y
      Hi, thank you for sharing your review. We appreciate your valuable feedback. At HGS we believe in providing industry standard remuneration.However, we understand your concern and would like to discuss them further. Please send me an email at Talk2us@teamhgs.com.
      Viewing 4513 - 4515 of 5,011 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,272 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.