Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (59) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work environment is good and friendly" ((in 135 reviews)); "very good environment and everything is good" ((in 132 reviews)); "Good people and teams mates." ((in 131 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 100 reviews)); "Good training is going on" ((in 99 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 443 reviews)); "Poor management and will not appreciate hard work" ((in 213 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 206 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,011 total reviews)

Venkatesh Korla

71% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Feb 15, 2018

Average

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good environment , strict , good job

Cons

Salary issue , need IT Operations projects

HGS Response

8y

Hi, thank you for sharing your review. Glad to hear that you are enjoying the work environment at HGS. However, we would like to discuss further on the concern you mentioned in the post. Kindly leave a note to us at Talk2us@teamhgs.com.

4.0

Feb 14, 2018

It' s a job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Everyone is friendly and supportive; training is good. Employee lunches and appreciation days.

Cons

The job becomes tedious and dull over time, and customers can be very rude and difficult.

HGS Response

7y

Helping people is very rewarding but has its challenges too, especially when you are trying to offer the best personal experience to customers who may be frustrated as the result of a problem they are encountering. We are focused on offering the very best support to our employees in a relaxed and engaging environment. We try to encourage creativity and provide opportunities to learn and grow. We are sorry that in this case we were unable to meet your expectations. That being said, we take your feedback very seriously and are working on ways to improve the HGS experience for all of our employees. We would like to continue this conversation with you to help us improve, and for this reason your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.

5.0

Feb 12, 2018

Good Compny

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

OnTime Salary Less Workload Good HR Policy Huge Compensations & Benefits

Cons

No Worklife Balance No Work from Home Logout & Login Time Monitor

HGS Response

8y

Hi, thank you for your review. Good to see that you are enjoying many aspects at HGS. At the same time your feedback concerns us. We would like to discuss them further to make things better for our employees. Kindly leave a note to us at Talk2us@teamhgs.com

Viewing 4519 - 4521 of 5,011 Reviews

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HGS reviews

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Average

It' s a job.

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