Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 212 reviews)); "Friendly nature good environment better place to work" ((in 137 reviews)); "Good people and teams mates." ((in 129 reviews)); "Work environment is good and friendly" ((in 125 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 215 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,009 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

3.0

Apr 6, 2017

In bound call center

Csr1

Recommend

CEO approval

Business Outlook

Pros

I worked with amazing people. There was good training with support afterwards. There was some fun perks. Could always dress casually

Cons

Working most weekends and rarely getting 2 days off in a row. Moving up in the company is difficult and must be liked by management. Changing bonus structure and removing $ from minimum wage workers

HGS Response

8y

Hi,we are pleased to hear that you had an opportunity to work with some amazing people at HGS! We want to learn more about your experience to improve the HGS experience for all our employees. Please provide further details by connecting with us @ talk2us@teamhgs.com.

3.0

Mar 30, 2017

Better but not best

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good management and a good company in BPO sector.

Cons

appraisals not done as per the performance of employee.

HGS Response

8y

Hi, thank you for your review. Appreciate your employment with HGS. At the same time, we value your feedback. We would like to discuss more on your concern and will see how we can improve. Kindly write to us at Talk2us@teamhgs.com.

4.0

Mar 29, 2017

easy one

Technical support

Recommend

CEO approval

Business Outlook

Pros

friendly interview easy one easy aptitude test frienly HR

Cons

salary is low nothing more than that

HGS Response

8y

Hi,thank you for your review. Glad to see that you are having a nice time working at HGS. We wish you all the best and have a great career at HGS:)

Viewing 4738 - 4740 of 5,009 Reviews

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In bound call center

Better but not best

easy one

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