Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 212 reviews)); "Friendly nature good environment better place to work" ((in 137 reviews)); "Good people and teams mates." ((in 129 reviews)); "Work environment is good and friendly" ((in 125 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 215 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,009 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

2.0

Mar 26, 2017

Worked as a Escalation custodian

Customer relation officer

Recommend

CEO approval

Business Outlook

Pros

Very limited pros..You will get leaves once you are tenured enough (8 months+)

Cons

Poor salary, bad hr policies, high work pressure and you will be asked to do things you did not sign up for!(for ex:- you will be asked to do outcalling as per the voice process standards eventhough you were told that you'll be in a non voice process)

HGS Response

8y

Hi, thanks for sharing your feedback. We hear you and would like to apologize. This is definitely not ideal. We try our best to address issues that are brought to us by current employees, and work with them to make things better. It's very unfortunate that you felt under-valued. Please drop us a mail at Talk2us@teamhgs.com.. We'd like to learn more, so we can avoid such situations going forward.

4.0

Mar 25, 2017

Explorative and progressive

Assistant manager - l&d

Recommend

CEO approval

Business Outlook

Pros

Effective Employee engagement No blinders for career progression Employee satisfaction Allows an individual to settle down Minimal work pressure

Cons

Remuneration Complacency among employees resulting in stagnation Orthodox culture but evolving Limited marketing and branding

HGS Response

8y

Hi, we're pleased to see that you enjoyed so many aspects of working with us! We try our best to address issues that are brought to us by current employees, and work with them to make things better. Please help us in knowing the concern better by writing to us at Talk2us@teamhgs.com

3.0

Mar 22, 2017

An average company to work at

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good salary as compared to other companies

Cons

Long working hours No recognisation , promotion takes long time

HGS Response

8y

Hi, thank you for your review. Appreciate your valuable feedback . We would like to get more insight into your concerns. Please write to us at Talk2us@teamhgs.com, so that we can discuss further and make things better.

Viewing 4741 - 4743 of 5,009 Reviews

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HGS

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Worked as a Escalation custodian

Explorative and progressive

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