Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training is going on" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 461 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,007 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

May 12, 2021

Not worth it

Team leader

Recommend

CEO approval

Business Outlook

Pros

You learn a lot of skills

Cons

Employer does not care about employees.

HGS Response

5y

We appreciate your review. We are very proud of our industry-leading training that sets our agents up for a life of opportunities with future-proof and transferable skills. We are focused on offering the very best support to our employees, so we are disappointed to hear about your experience. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.

3.0

Nov 20, 2020

Decent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Stable hours Consistent work flow

Cons

Low pay rate Pay increase is rare

HGS Response

5y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

5.0

Oct 28, 2020

Great place

Call representative

Recommend

CEO approval

Business Outlook

Pros

Great team very helpful good pay

Cons

Slow it department took long time to handle things

HGS Response

5y

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We are super proud of our team members who represent HGS and our clients every day in an exemplary manner. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS USA.

Viewing 49 - 51 of 5,007 Reviews

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Jobs at HGS

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Trainee Process Consultant

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Not worth it

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