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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,012 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      51% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Sep 10, 2025

      Slavery Job

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Am not even sure what benefits you get here except for maybe being that a remote job and you don't have to commute

      Cons

      They overwork you and rarely approve VAC time. They put under so much pressure to meet target make sales and even thrreathen to fire you if you don't meet MRR target. I don't know of other departments but if you're a frontline agent, you're at the bottom of the chain and can be disposed at anytime. If you're looking for job security HGS is not the company for you. The calls from Customers can mentally affect you and the company doesn't care. Rogers is like the main client for the company, so you can understand how horrible the work environment will be. I hated everyday I worked at this company. The day I finally resigned was one of the best days of my life.

      avatar
      HGS Response
      9mo
      Thank you for your feedback. We’re sorry to hear about your experience and the challenges you faced. We’ll share your comments with our team and encourage you to connect with us at Talk2us@teamhgs.com if you’d like to share more.
      1.0
      Jan 3, 2025

      WARNING - STAY AWAY! Worst Employer

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing. Just wait until hell freezes. Better be jobless than working for this company.

      Cons

      Cellar dwelling pay, zero growth. atrocious management, dreadful leaders, terrible training. No care for employees, unpaid washroom breaks, impossible KPIs, cheap tools for work.

      avatar
      HGS Response
      1y
      Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.
      1.0
      May 26, 2024

      Steer clear of this place

      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get 16/hr which might be the difference between paying rent and being homeless for some people here.

      Cons

      Micromanagement, managers constantly try and steal your wage/bonus. Managers are rude and condescing. Lots of pressure to sell/upsell but not commission at all. We had a $50 raffle draw for 3ish weeks but that was all in my 2 years there. It took me more effort to get them to pay me this money after I won it.

      avatar
      HGS Response
      2y
      Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com
      Viewing 517 - 519 of 5,012 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.