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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,012 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      2.0
      Jan 18, 2024

      This job will wear you out very quickly

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s remote, you will be trained for about 4weeks and get paid during the training, it’s a good survival job for new immigrants

      Cons

      Long shifts, sometimes you work on holidays, when in a call, the support managers take long time to help you, some of them are rude and condescending, pay is barely enough, may affect your health emotionality due to speaking with a lot of customers yelling and cursing all day, may affect your health due sitting for long hours and looking at two bright computer screens for 8-10 hours daily.

      avatar
      HGS Response
      2y
      Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
      2.0
      Dec 19, 2023

      Mheh

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefits Over time pay My TL was nice

      Cons

      New hires earn more than people who have been there longer There used to be shift bid but not anymore. Lack of support. You can ask a question and wait about 3 hours before you get a response Pay is low compared to what competitors offer Back to back calls depending on your department Ever changing process and somewhat unrealistic targets Some people who work in support are rude

      avatar
      HGS Response
      2y
      Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com
      1.0
      Oct 30, 2023

      Poor place to work unless desperate

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always paid on time. That is now the only good thing.

      Cons

      Extremely poor work/life balance. No prospect of raises...ever...despite what you are told in interview. Poor support system newly implemented. No more direct supervision or coaching. Lack of adequate time for training, especially for anyone that does not speak/read English as a first language. Extremely poor scheduling/not consistent shifts. Deliberately incorrect metrics used. Harassing pop-ups during work day.

      avatar
      HGS Response
      2y
      Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.
      Viewing 523 - 525 of 5,012 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.