HGS reviews

3.3

54% would recommend to a friend

(5,011 total reviews)
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Venkatesh Korla

71% approve of CEO

52% positive business outlook

HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Sep 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Some kind of job security Good company for P.U candidates and basic degree holders

Cons

- Manager and Leads gives pressure and torture everyday to everyone in this company to meet unrealistic and illogical deadlines - especially for claims processing. Never your will be motivated company for your good work. - Associates mobile incl whatsapp are highly used and recommended for all office related communications. - During HR connect feedback meetings : Leads pressures team and ensure their team doesn't give any kind of negative feedback. - Unskilled and unprofessional managers and leads - dont how to speak to their associate. Dont expect any kind of respect from them. - HR are completely unprofessional and never feedback/ replies for associates messages - Overall this company lacks professional ethics. - Leads just know micromanagement, nothing apart from it.

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HGS Response
4y
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
1.0
Aug 21, 2021

Poor Management

Recommend
CEO approval
Business Outlook

Pros

Team mates are good and cooperative

Cons

Worst management, no value for new ideas, too much pressure

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HGS Response
4y
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
2.0
Aug 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home. Commission on sales and rewards system. Employees get rewards points for achievement which they can redeem

Cons

Hectic back to back calls. No personal life. Management is horrible . I would not recommend working there

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HGS Response
4y
Thanks for leaving a review of your work experience as a Customer Service Representative at HGS. It is our priority to make sure we support our employees, as they are our biggest and most valuable assets. We understand that the Contact Center industry can be challenging with the back-to-back calls, which is why our interview process and realistic job expectations are transparent and honest. Please don't hesitate to reach out to your local HR team to make sure you get the support you need. Your feedback is greatly appreciated and if you have any suggestions for us, you can also contact us directly at talk2us@teamhgs.com. Thanks again and take care.
Viewing 643 - 645 of 5,011 Reviews

Glassdoor has 5,272 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.