Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training is going on" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 461 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Nov 16, 2017

Customer Service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You can promoted easily, pay increase every six months , fun to work at

Cons

not much training , needs better training

HGS Response

8y

Hi, thank you for your review. We appreciate your valuable feedback. Inputs from people like you will help in making HGS a better place to grow. Please help us in understanding your concern better by writing to us at Talk2us@teamhgs.com.

3.0

Jul 17, 2017

sigh change can be a good thing, but not always

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities for advancement are there Co-workers can become strong connections Recognition

Cons

Low rate of pay Inconsistent management High turnover Low morale among employees; overworked and underpaid on certain accounts Policies sporadically change; always confusion about what the new ones are and/or when they'll take effect

HGS Response

8y

Hi, thanks for taking the time to share your feedback. It is critical that employees like you share their thoughts on what we can do better. We're sorry that you've had an unpleasant experience at HGS. That is not ideal. As a company, the morale of our employees is of utmost importance to us. Please drop us a note at gsec@teamhgs.com at your earliest convenience. We'd like to know more, and try to make things better for all our employees.

2.0

Apr 24, 2017

Great Policy, Non-compliant employees

Customer service representative specialist

Recommend

CEO approval

Business Outlook

Pros

Great experience and Good outlook

Cons

Non-compliant employees & High turnover

Viewing 64 - 66 of 5,007 Reviews

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Jobs at HGS

Remote Customer Sales Representative

Remote Customer Sales Representative

Remote Customer Sales Representative

Remote Customer Sales Representative

HGS