Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 201 reviews)); "It’s flexible people are friendly and helpful" ((in 130 reviews)); "Friendly nature good environment better place to work" ((in 130 reviews)); "Good work environment and flexible" ((in 124 reviews)); "Good training is going on" ((in 102 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 463 reviews)); "Poor management and will not appreciate hard work" ((in 222 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 29 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Oct 26, 2020

Okay if you need a job

Bilingual customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home Growing opportunity

Cons

Stressful environment Complicated systems, could be more user friendly

HGS Response

5y

Hi, thank you for sharing your valuable feedback. We understand that the Call Centre Industry is not for everyone, but our employees are very dedicated, and valuable members of our team. Our hiring process is very robust, open, and honest to set the job expectations t to be very realistic. We offer multiple ways to help our team develop, learn, and grow and progress. Our training is second to none and will set you up for a life of opportunities, by future-proofing you with the necessary transferable skills. Thank you for being a valuable member of team HGS.

4.0

Aug 22, 2020

Ok

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Some great people who worked really hard

Cons

Very stressful job and poor management

HGS Response

5y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

3.0

Aug 1, 2020

Good yet challenging

Associate customer support trainee

Recommend

CEO approval

Business Outlook

Pros

Good people and good management

Cons

hectic work schedule and less salary

HGS Response

5y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Viewing 661 - 663 of 5,012 Reviews

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Jobs at HGS

Process Consultant - German Language

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Senior Analyst Global WFM

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HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay if you need a job

Ok

Good yet challenging

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