Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training is going on" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 461 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

4.0

Oct 3, 2025

N

Customer relation associate

Recommend

CEO approval

Business Outlook

Pros

Good management and opportunity to grow

Cons

Fixed schedule and long hours

HGS Response

8mo

Thank you for sharing your experience. We’re glad you appreciated the management and growth opportunities. We value your feedback and encourage you to share any additional suggestions with us at Talk2us@teamhgs.com

5.0

Sep 29, 2025

Great work experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great work experience and alot of help

Cons

None at this time right now.

HGS Response

8mo

Thank you for sharing your feedback. We’re happy to hear you had a great work experience at HGS and found support during your time with us. We appreciate your kind words and recommendation.

4.0

Sep 29, 2025

HGS can be considered as one of the pioneers of BPO

Customer care professional

Recommend

CEO approval

Business Outlook

Pros

I enjoyed my stint as an employee with HGS. It's all because of the huge pay (I was under card services for a prestige client-the bonuses were amazing!). This was during my employment from 2008-2012. I'm not sure though if things have changed since then.

Cons

During my employment, we were in the old office bldg located in Libis, QC (quite near Eastwood). It's literally old (looks and feels like a warehouse, not an office!) and the facilities were substandard.

HGS Response

8mo

Thank you for sharing your feedback and for your years of service with HGS. We’re glad you had a positive experience and appreciate your suggestions. For any further input, please reach out to us at Talk2us@teamhgs.com

Viewing 67 - 69 of 5,007 Reviews

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