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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,007 total reviews)
      avatar

      Venkatesh Korla

      69% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      1.0
      Sep 10, 2025

      Slavery Job

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Am not even sure what benefits you get here except for maybe being that a remote job and you don't have to commute

      Cons

      They overwork you and rarely approve VAC time. They put under so much pressure to meet target make sales and even thrreathen to fire you if you don't meet MRR target. I don't know of other departments but if you're a frontline agent, you're at the bottom of the chain and can be disposed at anytime. If you're looking for job security HGS is not the company for you. The calls from Customers can mentally affect you and the company doesn't care. Rogers is like the main client for the company, so you can understand how horrible the work environment will be. I hated everyday I worked at this company. The day I finally resigned was one of the best days of my life.

      avatar
      HGS Response
      9mo
      Thank you for your feedback. We’re sorry to hear about your experience and the challenges you faced. We’ll share your comments with our team and encourage you to connect with us at Talk2us@teamhgs.com if you’d like to share more.
      5.0
      Sep 10, 2025

      Great place to work

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work form home/ save your money on the commute to work.

      Cons

      no one high fives you when you do a good job you get the virtual thumbs up

      avatar
      HGS Response
      9mo
      Thank you for your feedback! We’re glad you enjoy working from home and appreciate your positive outlook. Your concers are taken and we’ll share it with our team. If you’d like to share more, please reach us at Talk2us@teamhgs.com.
      5.0
      Sep 10, 2025

      "Great Workplace with Good Work-Life Balance"

      Module lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      1.Good work-life balance (depends on process/project). 2.Supportive and friendly team environment. 3.Opportunities to learn and grow professionally. 4.HR policies are employee friendly. 5.Job security is relatively high compared to many BPOs. 6.Flexible work options (in some roles, WFH available).

      Cons

      1.Unlimited career growth and slower promotions in some departments. 2.No Work pressure can be high during peak periods. 3.Communication between management and employees can be improved. 4.Some processes have repetitive work, which can feel monotonous. 5.More onsite opportunities compared to competitors. 6.Employee recognition and rewards can be better. 7.Limited flexibility in shift timings for certain projects. 8.Salary package is on the higher side compared to industry standards.

      avatar
      HGS Response
      9mo
      Thank you for your feedback. We’re glad you value the work-life balance, team support, and growth opportunities at HGS. We’ll share your suggestions with the team. Please feel free to connect with us at Talk2us@teamhgs.com.
      Viewing 73 - 75 of 5,007 Reviews
      Related searches: HGS jobs | HGS salaries | HGS benefits | HGS interviews
      ReviewsHGS reviews

      Glassdoor has 5,268 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.