Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training is going on" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 461 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Sep 9, 2025

Great Place to Work

Assistant general manager

Recommend

CEO approval

Business Outlook

Pros

Learning Opportunities, Work life balance, Technology Investment.

Cons

Low Salary, Lack of transparency of the changes in the policies.

HGS Response

9mo

Thank you for your feedback and for being with HGS for over 8 years. We’re glad you value the learning, balance, and technology, and we’ll share your concerns with the respective team. Please feel free to reach us at Talk2us@teamhgs.com

3.0

Sep 9, 2025

HGS review

Associate

Recommend

CEO approval

Business Outlook

Pros

Good place to work.Though I work at IDFC FIRST bank through hgs

Cons

Mediclaim is of lesser amount and not such great facilities

HGS Response

9mo

Thank you for your feedback. We’re glad you find HGS a good place to work. We’ll share your concern with our team. For more details, please reach us at Talk2us@teamhgs.com

5.0

Sep 1, 2025

Good Working environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay rate for an entry level job

Cons

work schedule changes frequently. you have to verify your shifts everythime

HGS Response

9mo

Thank you for your feedback and for highlighting the positive work environment and pay. We understand your concern and will share it with our team. If you’d like to provide more details, please reach out to us at Talk2us@teamhgs.com.

Viewing 76 - 78 of 5,007 Reviews

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Jobs at HGS

Spanish Bilingual CSR

Thai (Multi-Lingual) -CSR Representative

Spanish Bilingual CSR

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