Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training is going on" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 461 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Sep 7, 2015

Technical support specialist

Technical support

Recommend

CEO approval

Business Outlook

Pros

Easy occupation, diverse group, no issues with other agents. Decent facilities they work with diverse schedules.

Cons

Poor management, lies about upward movement, management is hired externally when qualified employees are overlooked. Employees are not notified of higher positions as well as the posted positions requirements are set too high, and they end up hiring external employees who don't meet those requirements.

2.0

Aug 19, 2015

IT was ok but it can be really unprofessional at times and the pay is not the best.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have different accounts that enable people with different experiences to be able to succeed.

Cons

They pay and benefits could be better.

1.0

Apr 30, 2014

Terrible management structure/communication

Sales support specialist

Recommend

CEO approval

Business Outlook

Pros

The people you work with as well as your teams in the field are the best part of the job.

Cons

Lack of communication, minimal pay for added responsibility, no room for promotions, terrible training routines, terrible office morale, management acts like you have no real worth.

Viewing 76 - 78 of 5,007 Reviews

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Jobs at HGS

Spanish Bilingual CSR

Thai (Multi-Lingual) -CSR Representative

Spanish Bilingual CSR

HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Technical support specialist

IT was ok but it can be really unprofessional at times and the pay is not the best.

Terrible management structure/communication

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