HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)
avatar

Venkatesh Korla

69% approve of CEO

51% positive business outlook

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
3.0
Apr 16, 2014
Recommend
CEO approval
Business Outlook

Pros

A great place for young adults. The employer is clear on what they want and are focused on mission goal. Mandatory training for new hires.

Cons

Customer service quality can suffer by strict adherence to call handle time. Employee time keeping system seemed heavy handed, almost like a big brother scenario or like being babysitted.

2.0
Aug 8, 2013
Recommend
CEO approval
Business Outlook

Pros

Co-workers are friendly and quick to help new employees learn the dairy side of the business and understand the do's and don'ts.

Cons

Upper management is a major issue in the Saint Louis location. Management does not truly understand the customer base or products they sell so coaching to improve sales numbers is uneffective. They spend more time micromanaging employees and informing us how we need to increase sales and how far behind we are then actually suggesting ways to improve or what could be done differently. Extreme lack of advancement opportunities. You are either a worker bee or a manager drone and opportunities only occur if a manager leaves. Due to the fact they keep poor managers or shuffle them from one division to the other in the several years of employment I have never seen very many opportunities occur. If they have, compensation for these "supervisor or manager" roles is demoralizing as they continue to year after year lower starting salaries. Benefits such as medical, dental, or vision are higher than typical companies and due to a shade of gray in the in an out networks the insurance company they use typically is more negative than positive.

1.0
Mar 18, 2010

Not my favorite job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generally laid back atmosphere... except when a client or potential client is coming through. Coworkers are generally friendly. Variety of accounts within company to work for.

Cons

Often put cart before the horse. Huge changes seem to be a running theme. Management seems to prefer to keep people overloaded and stressed out. Job may be secure but is not consistent. Pay levels are just barely enough to survive on.

Viewing 79 - 81 of 5,007 Reviews

Glassdoor has 5,268 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.