Is HGS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at HGS have rated their employer with 3.0 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at HGS .

Does HGS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at HGS with 3.1 out of 5 stars based on 155 anonymously submitted employee reviews. This is 6.7% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at HGS.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 198 reviews)); "Good work environment and Colleagues" ((in 130 reviews)); "Good people to work with every day" ((in 128 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training and very supportive for career development" ((in 108 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 214 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 209 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 28 reviews))

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HGS

HGS Customer Service Representative CSR reviews

3.0

73% would recommend to a friend

(155 total reviews)

Venkatesh Korla

38% approve of CEO

72% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.1

Compensation and benefits

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.7

Senior management

Customer Service Representative (CSR) employees have rated HGS with 3.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. HGS is rated 22% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

155 reviews

4.0

Oct 27, 2020

Good to Work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Comfortable work space, Friendly atmosphere

Cons

Low salary, Nothing more than that everything good

HGS Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)

5.0

Oct 24, 2020

Good start up job for students or new comers to canada.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible timing and very good management.

Cons

Decent wage but no career growth.

HGS Response

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the experiences they have had with us. It also helps us to improve. HGS Canada is always striving to develop the members of our team and we feel our positions help to future-proof our team where you can learn life-long transferable skills. Thank you for being part of OneHGS. We appreciate your comments.

1.0

Oct 22, 2020

Run far, run fast

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None I can think of

Cons

Worst job I've ever had.

HGS Response

Thank you for your candid feedback. In today's employment landscape, we are proud to offer full-time, safe, work from home positions coupled with excellent health benefits, and paid training. We appreciate your feedback and encourage you to reach out to talk2us@teamhgs.com if you would like to further our conversation directly.

Viewing 145 - 147 of 155 Reviews

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HGS

HGS Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good to Work

Good start up job for students or new comers to canada.

Run far, run fast

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