HGS Customer Service Representative CSR reviews

3.0

73% would recommend to a friend

(155 total reviews)
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Venkatesh Korla

38% approve of CEO

72% positive business outlook

Customer Service Representative (CSR) employees have rated HGS with 3.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. HGS is rated 22% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

155 reviews
5.0
Oct 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Good pay good hours good people

Cons

You have to sit for too long

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HGS Response
5y
Thanks for your comments. They help others understand the good and not-so-good with companies and roles within the call center industry. As you mention, we offer stable full-time positions and ultimately we work for our long-standing clients in many industries to help them with their customer service requirements. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being a part of Team HGS.
4.0
Oct 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Work environment, safety, decent pay

Cons

Shift timings and non consecutive weekoffs

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HGS Response
5y
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)
1.0
Sep 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Minimum salary, minimum benefits, toxic management

Cons

Basic and toxic. Hardwork doesn't pays off

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HGS Response
5y
Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details to us via talk2us@teamhgs.com
Viewing 148 - 150 of 155 Reviews

Glassdoor has 5,272 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.