Is HGS a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HGS have rated their employer with 2.9 out of 5 stars in 830 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HGS .

Does HGS pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HGS with 2.6 out of 5 stars based on 830 anonymously submitted employee reviews. This is 10.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at HGS.

How happy are Customer Service (CSR) professionals working at HGS?

47% of Customer Service (CSR) employees at HGS would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated HGS with a 2.8 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Friendly nature good environment better place to work" ((in 138 reviews)); "Work environment is good and friendly" ((in 135 reviews)); "Good people and teams mates." ((in 133 reviews)); "Good training is going on" ((in 102 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 98 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 459 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

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HGS

HGS Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(830 total reviews)

Venkatesh Korla

73% approve of CEO

43% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.8

Work/Life balance

2.7

Culture & values

2.6

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated HGS with 2.9 out of 5 stars, based on 830 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. HGS is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

1.0

Nov 14, 2025

If you are desperate go for it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They pay health benefits As per HR "Well at least it's above minimum wage"

Cons

Forced to sign a contract once a year that says you agree they can fire you without cause. Is that even legal? Made to sign policies that say they do not allow bullying or creating a hostile work environment. That does not extend to the team leads who are supposed to be support. They can be rude, dismissive and try to shame you in the group chat for asking a question without any retribution. Reporting the abuse makes zero difference. The pay is the pay. Whether you've worked there 15 years or started yesterday everyone makes the same. There is no raise based on experience or contribution. There is no xmas bonus.

HGS Response

8mo

Thank you for your feedback. We’re sorry to hear your experience at HGS. The issues you mentioned are important, and we will look into them. If you’d like to share details, please email us at Talk2Us@teamhgs.com

2.0

Oct 29, 2025

Poor management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to get employed at the company.

Cons

Teamleads don't vouch for you. Very rude at times.

HGS Response

8mo

Thank you for sharing your feedback. We’re glad to know you found the hiring process smooth. We’re sorry to hear about your experience and appreciate you bringing it to our attention. Please reach out to us at Talk2Us@teamhgs.com so we can better understand and address your concerns.

5.0

Sep 29, 2025

Great work experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great work experience and alot of help

Cons

None at this time right now.

HGS Response

9mo

Thank you for sharing your feedback. We’re happy to hear you had a great work experience at HGS and found support during your time with us. We appreciate your kind words and recommendation.

Viewing 13 - 15 of 830 Reviews

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HGS Customer Service (CSR) reviews

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If you are desperate go for it

Poor management

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