Is HGS a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HGS have rated their employer with 2.9 out of 5 stars in 830 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HGS .

Does HGS pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HGS with 2.6 out of 5 stars based on 830 anonymously submitted employee reviews. This is 10.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at HGS.

How happy are Customer Service (CSR) professionals working at HGS?

47% of Customer Service (CSR) employees at HGS would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated HGS with a 2.8 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 208 reviews)); "Friendly nature good environment better place to work" ((in 139 reviews)); "Good work environment and flexible" ((in 136 reviews)); "It’s flexible people are friendly and helpful" ((in 130 reviews)); "Good training and very supportive for career development" ((in 106 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 217 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

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HGS

HGS Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(830 total reviews)

Venkatesh Korla

73% approve of CEO

43% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.8

Work/Life balance

2.7

Culture & values

2.6

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated HGS with 2.9 out of 5 stars, based on 830 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. HGS is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

830 reviews

4.0

Jan 3, 2026

Good company for personal developmental growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The company offers training such as soft skills, software, presentation and leadership skills training.

Cons

Developmental trainings are given to few employees only, mostly high-performing associates

HGS Response

6mo

Thank you for your feedback and for your time at HGS. We’re glad you found the training helpful and appreciate your suggestion to offer more opportunities to employees. You can share more details with us at Talk2us@teamhgs.com.

1.0

Dec 26, 2025

Poor training and worst trainers

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good and hard working back end support

Cons

Worst trainers possible. The old trainers were forced to leave and these new trainers doesn't know the know-hows of the job. The hire a designated trainer from a seasoned agent and recorded the sessions of their training and keep playing the same Everytime.

HGS Response

6mo

Thank you for your feedback. We’re sorry to hear about your experience and have noted your concerns. Please reach out to Talk2us@teamhgs.com so we can review this further.

3.0

Nov 20, 2025

A job for life's wandering minstrels

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote working so could wfh (+1 star)

Cons

outsourced role so below average for stability ; be prepared for your role to change, to be moved onto another contract or to go back into the job market - just as you're getting to grips with the role you're in. (-3 stars)

HGS Response

7mo

Thank you for sharing your feedback. We’re glad you appreciated the support and the flexibility. We understand the challenges and appreciate your honest insights. For any further concerns, you can reach us at Talk2Us@teamhgs.com.

Viewing 10 - 12 of 830 Reviews

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HGS

HGS Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

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Good company for personal developmental growth

Poor training and worst trainers

A job for life's wandering minstrels

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