Is HGS a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HGS have rated their employer with 2.9 out of 5 stars in 830 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HGS .

Does HGS pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HGS with 2.6 out of 5 stars based on 830 anonymously submitted employee reviews. This is 10.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at HGS.

How happy are Customer Service (CSR) professionals working at HGS?

47% of Customer Service (CSR) employees at HGS would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated HGS with a 2.8 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 204 reviews)); "Good work environment and flexible" ((in 135 reviews)); "It’s flexible people are friendly and helpful" ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 120 reviews)); "Good training and very supportive for career development" ((in 110 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 445 reviews)); "Poor management and will not appreciate hard work" ((in 226 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 210 reviews)); "Pros are managers are the worst" ((in 88 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

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HGS

HGS Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(830 total reviews)

Venkatesh Korla

73% approve of CEO

43% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.8

Work/Life balance

2.7

Culture & values

2.6

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated HGS with 2.9 out of 5 stars, based on 830 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. HGS is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

2.0

Jul 3, 2026

Supportive teams but limited growth opportunities and pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good supportive teams and ledership

Cons

No clear path to growth. Low wages

HGS Response

Thank you for your feedback. We're glad you valued our supportive teams and leadership. Your comments are appreciated, and if you'd like to share more, please reach us at talk2us@hgs.com. Wishing you all the best ahead.

5.0

Jun 9, 2026

Supportive training in a fast-paced environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training provided, very supportive throughout the learning phase Great place to work

Cons

Nothing i can think of

HGS Response

1mo

Thank you for your kind words and positive feedback! We're delighted to hear that you found the training and support valuable. Wishing you continued success and a rewarding journey at HGS.

3.0

Jun 2, 2026

Work from home flexibility but limited salary growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home, good timing of shifts

Cons

base salary - not easy promotions

HGS Response

1mo

Thank you for your feedback and for being part of HGS. We appreciate your insights. If you'd like to share more, please reach us at talk2us@hgs.com. Wishing you all the best.

Viewing 1 - 3 of 830 Reviews

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HGS

HGS Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive teams but limited growth opportunities and pay

Supportive training in a fast-paced environment

Work from home flexibility but limited salary growth

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