Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work From Home and flexible hours" ((in 210 reviews)); "Good people and teams mates." ((in 134 reviews)); "Friendly nature good environment better place to work" ((in 129 reviews)); "Good work environment and flexible" ((in 128 reviews)); "Good training is going on" ((in 110 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 446 reviews)); "Poor management and will not appreciate hard work" ((in 222 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 212 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Poor communication internally" ((in 24 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

2.0

Dec 20, 2021

Stressful but working at home is great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working at home is fantastic.

Cons

Can be stressful. Some technical problems added to the stress. Even though you are working from home every second of your time is monitored.

HGS Response

4y

We appreciate this feedback and thanks for being part of OneHGS! We are aiming to improve more on different aspects of our company, and your feedback will be brought to the appropriate departments. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.

4.0

Dec 15, 2021

Work Place

Inbound call center representative

Recommend

CEO approval

Business Outlook

Pros

Scheduling is a pro. Very convenient.

Cons

The hourly wage is too low for the amount of knowledge needed and learning a curriculum.

HGS Response

4y

Thank you for taking the time to write a review and share your HGS experience. We wish you all the best!

3.0

Nov 30, 2021

Yes

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay provides equipment training fast

Cons

Promised sign on bonus still haven’t received any after months

HGS Response

4y

Thank you for your review. We would like to learn more and make this right for you - please reach out to us at talk2us@teamhgs.com with any further comments you wish to share.

Viewing 223 - 225 of 5,007 Reviews

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Stressful but working at home is great

Work Place

Yes

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