Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 208 reviews)); "Friendly nature good environment better place to work" ((in 139 reviews)); "Good work environment and flexible" ((in 136 reviews)); "It’s flexible people are friendly and helpful" ((in 130 reviews)); "Good training and very supportive for career development" ((in 106 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 217 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(473 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

473 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Aug 20, 2021

Overall okay

Pharmacy technician

Recommend

CEO approval

Business Outlook

Pros

Paid training 40hrs weeks M-F Flexible schedule

Cons

Training could be better The organization is sometimes all over the place Impossible high expectations A lot of static between management and employees

HGS Response

4y

Hi, thank you for sharing your feedback. It is always nice to hear from our former and current employees about the experiences they have had with us. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. With that said, we will share your feedback with our local teams. Thank you again for your comments and for being a part of Team HGS.

4.0

Aug 17, 2021

N/a

Process associate

Recommend

CEO approval

Business Outlook

Pros

It’s a work from home job.

Cons

You do not get any bonuses.

HGS Response

4y

Thanks so much for taking the time to write a review! It's great to hear that being part of our work-from-home team was such a positive experience for you. We wish you success now and always.

2.0

Aug 16, 2021

Cheap

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ability to work at home and covid response. Some of leadership really cares but not consistent.

Cons

Pay is not competitive, limited growth, no continued education, high expectations with limited flexibility. Experience depends on who your leader is, but rarely feel valued or appreciated.

HGS Response

4y

Hi, thank you for sharing your feedback. It is always nice to hear from our former and current employees about the experiences they have had with us. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. With that said, we are disappointed to hear about your experience and your feedback will be shared with our local teams. Thank you again for your comments and for being a part of Team HGS.

Viewing 250 - 252 of 473 Reviews

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HGS

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Reviews by job title

Reviews about "Compensation"

Overall okay

N/a

Cheap

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