Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Friendly nature good environment better place to work" ((in 139 reviews)); "Good people are HGS OFFICE" ((in 134 reviews)); "Good work environment and comfortable" ((in 129 reviews)); "Good training and very supportive for career development" ((in 101 reviews)); "Good working environment and encouraging" ((in 96 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,008 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

2.0

Aug 6, 2021

Okay company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired, fast communication

Cons

Changing work schedule, low pay.

HGS Response

4y

Hi, thank you for sharing your feedback. It is always nice to hear from our former and current employees about the experiences they have had with us. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you again for your comments and for being a part of Team HGS.

4.0

Aug 5, 2021

Good place to work

Specialist

Recommend

CEO approval

Business Outlook

Pros

Its an amazing work place for the new folks who are just out of the college . Good team members with supportive colleagues .

Cons

Salary structure is not good compared to other companies, rest all is superb. If you are looking for the experience and not for the high salary this is the place fits for you .

HGS Response

4y

Thank you, for leaving us a positive review. We are elated that you loved your experience! We put customer/staff experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Again, thank you for your kind words!

5.0

Aug 2, 2021

Great Job

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Great hours, great company ,lots of breaks

Cons

less pay, no work from home options

HGS Response

4y

We appreciate your review. It is always nice to hear from our former and current employees about the experiences they have had with us. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for being a part of Team HGS.

Viewing 253 - 255 of 5,008 Reviews

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